CUSTOMER CARE DEPARTMENT
· The customer services department is available 24/7
· A qualified team, able to deal with crises calmly, efficiently and effectively
· Via hotel representatives, customer services caters for extension of stays and change of return flights
· Works closely with tour operators and their clients once they have arrived.
Meet & greet services
·A team of multilingual representatives working on a shift basis (or upon request) and a team of porters.
· Personalized welcome & assistance services upon request including refreshing towels, flower garlands, personalized corporate gifts (upon request).
• Mondays to Fridays: 8.30 a.m. - 6 p.m.
• Saturdays & public holidays: 8.30 a.m. - midday
• 24-hour emergency service
• An experienced and trained team of dedicated reservation agents and consultants with in-depth knowledge of all products: hotels, excursions etc.
AT THE HOTEL
· Counters in most hotels.
· Briefing sessions with guests within 24 hours of arrival.
· Available 24/7 on mobile phone.
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